Available methods are confirmed at checkout or by official support. They may include bank transfer, Wise, Western Union and, only when enabled, cryptocurrency. Always verify official instructions before paying.

Normally 1–2 business days for inspection and preparation. Weekends, holidays and busy periods can extend this estimate.

International delivery normally takes approximately 4–7 business days after dispatch, in addition to processing. Courier, customs and destination conditions can affect this estimate.

Availability depends on your destination. Confirm the service and charges before payment.

You receive a tracking reference after dispatch. Allow several hours for the courier’s first update. Use Track Your Order to request assistance from our team; the form is not a live tracking tool.

Local duties, VAT or fees may apply. Unless expressly included at checkout, these charges are the customer’s responsibility.

Contact support immediately, ideally before dispatch. Once a parcel is with the courier, a change may not be possible.

Contact us promptly with your order number. We will confirm available options based on the order’s status. Your mandatory cancellation rights are unaffected.

Please contact us within 7 days with the order details and clear photos or video. Keep the packaging. This reporting request does not limit statutory rights.

Contact support for approval and official return instructions before sending anything. Our Returns & Refunds page explains condition, shipping and refund arrangements, subject to your legal rights.

Commercial coverage follows the warranty supplied with the specific product or order. Contact us first with your order number and evidence of the issue. Statutory guarantees remain separate.

Use the Contact page or WhatsApp at +212 656185578. Include your order reference when asking about an existing order, and never share passwords or full payment credentials.