Tell us about the issue

Please contact GIVONIC within 7 days of receiving an order if an item is damaged, defective or significantly different from your order. Include your order number and clear photographs or video where appropriate. This reporting request does not shorten any statutory cancellation, guarantee or complaint period.

Arrange a return first

Contact support for approval and official return instructions before shipping an item. Do not send a parcel to an address found on packaging or elsewhere without confirmation. This process helps identify and handle your return and does not prevent you from exercising a legal right to cancel.

Preparing your parcel

For voluntary returns, items should normally be unused with their original packaging and accessories. Include promotional or free gifts associated with a refunded purchase where applicable. Packaging or use requirements do not exclude valid claims for faulty goods or lawful inspection under consumer legislation.

Return costs

Return shipping may be your responsibility unless the wrong item was supplied, the item arrived defective, or applicable law requires otherwise. We will explain the return arrangements before shipment. Original shipping fees may be non-refundable only where the law allows.

No deduction or restocking fee will be applied unless legally permitted and clearly explained before the return. Any mandatory reimbursement, including applicable original delivery costs, takes priority.

Inspection and refunds

Returned goods are normally inspected before a refund is approved. We will confirm the outcome and payment arrangements; payment-provider processing times vary. This process does not extend a statutory refund deadline or remove any remedy available under applicable law.

Your consumer rights

These store arrangements are additional to mandatory consumer protections. Where applicable, cancellation rights, legal guarantees and remedies for faulty goods take priority over this policy. Contact us if you would like help exercising those rights.