Order processing

Orders are normally inspected and prepared within 1–2 business days before shipment. Weekends, public holidays and high-volume periods may extend preparation time. Any order-specific information confirmed by our team takes priority over these general estimates.

Estimated delivery

International delivery normally takes approximately 4–7 business days after dispatch, in addition to processing time. These are estimates, not guaranteed arrival dates. Destination, courier capacity, customs, weather and holidays can affect delivery.

Couriers and tracking

Depending on the destination, shipments may travel with DHL, UPS, EMS or another trusted international courier. The courier for your order is confirmed with your shipment details.

A tracking number is provided after dispatch. Allow several hours for the first updates to appear on the courier website. Our Track Your Order form sends a request to our support team; it does not provide live courier tracking.

International shipping

Shipping availability depends on the destination and courier service. Confirm availability, delivery charges and any restrictions at checkout or with our team before paying.

Customs & duties

Import duties, VAT, customs fees and other local charges may apply. Local customs authorities determine these charges. Unless explicitly included at checkout, the customer is responsible for import taxes and customs charges.

Customs declarations must accurately describe the shipment and its value. Customs checks and delays are outside GIVONIC’s direct control.

Your delivery details

Provide an accurate shipping address and arrange for someone to receive the parcel where required. Contact support immediately if your address needs correcting before dispatch. Changes after dispatch may not be possible.

Incorrect addresses, missed delivery attempts or refusal of a parcel can cause delays and additional costs. GIVONIC cannot control these delays; any proposed extra charges will be explained. This does not limit our delivery obligations or your mandatory consumer rights.

A delayed or missing parcel?

Contact us with your order number and tracking reference so we can investigate with the courier. Please report visible damage promptly and keep the packaging and photographs. Any remedies required by applicable law remain available.